NewCo Toronto 2018

The Future of Loyalty in Retail – Transforming Disruption into Re-invention 

Exponential transformations in technology are changing the game for retailers around the world. And rapidly rising customer expectations for personalization, relevance and delight means retailers must go above and beyond to engage in the moment. This age of disruption is forcing the question – how will cutting-edge technology re-invent innovative customer experiences that drive shoppers’ engagement and long-term loyalty?

Join Bryan Pearson, President and CEO of LoyaltyOne and renowned author of the best-selling book The Loyalty Leap, as he speaks to how the emergence of exponential technologies like AR/VR, machine learning and blockchain are fundamentally shifting loyalty program mechanics. Against the backdrop of LoyaltyOne’s new state-of the-art headquarters at 351 King St E, Bryan will share his perspective on the future of loyalty in retail.